FAQ

What are your office hours? The office is open 8:00 a.m. – 10:00 p.m. each day. 

Is someone available after office hours? If you have an urgent need or an emergency after hours, there is always a staff member available to assist. Dial 0 from your room or call 503-436-2300 to reach an employee after hours.

What are your check-in and check-out times? Check-in is at 4 p.m. and Check-out is 11 a.m. The hotel office closes at 10 p.m. If you are going to arrive after 10 p.m., please call us at 503-436-2300 to make arrangements.

Do you provide daily housekeeping service? The quality of your stay will be ensured by our fine staff. Daily housekeeping service is available 9 a.m. – 3 p.m. We are always happy to deliver fresh towels and additional amenities as needed during your stay.

How old do you need to be to reserve a room? To reserve a hotel room guests must be 21 years old. 

Do you need a credit card to reserve a room? Is the card charged at the time of reservation? All reservations require a credit card to guarantee. The card is held and isn’t charged until your day of arrival.

What is your cancellation policy? We require 7 days’ notice September – May, and 14 days’ notice June – Labor Day. If the cancellation is made with less than the notice required, we will charge for the first night of the stay.

Are your rooms non-smoking? All of our rooms and decks are non-smoking. Guests will be charged a $200 fee if they smoke in a room. 

Do your rooms have kitchens? All of our rooms have kitchenettes with a sink, refrigerator, microwave, coffee maker, dishes and utensils. The kitchens in the suites also include a cooktop, and pots and pans.

Do you provide coffee in the rooms? All of the rooms include complimentary coffee from a local company, Left Coast Coffee. One coffee packet is provided daily. It will make a full-sized pot of coffee. Decaf packets are available.

Are the beachfront lawn and BBQ’s available to all guests? Yes, the lawn and BBQ’s are available to all hotel guests. The BBQs are available seasonally on a first come first serve basis.

Do you have beach blankets and beach toys for guests to borrow? Yes, we have beach blankets and a fun collection of beach toys for guests to use during their stay.

Are fires allowed on Oregon beaches? Fires are permitted on the beach. All fires must abide by the Oregon Coast state parks guidelines – Oregon Shore State Recreation Area. During very dry periods fires may be banned.

What will happen in the event of a Tsunami? In the event of a tsunami, sirens will sound. If you hear the sirens, follow the posted tsunami evacuation signs to higher ground. There is a weekly tsunami warning system test on Wednesday. During that time the siren will only go for 20 seconds.